Throughout the last few years, running my business, buying our house, planning our wedding, building an addition, and so on, I have come used the services of quite a number of local businesses. From real estate agent, home inspection, lawyer and accountant, to landscaper, insurance agent, stair manufacturer, carpet installer, electrician and general contractor, I have come in contact with a TON of business owners and service providers.
It is unfortunate to say that I have had my share of negative experiences, whether it be a service provider not following through on what he or she promised, to a business owner providing lousy customer service and not setting proper expectations with me. I feel like in the last 3 or 4 years, through all of this, I have learned a lot about life and a lot about the do’s and don’ts of running a service-based business.
In comes Boyd Automotive. Stu, the owner of Boyd Automotive, recently joined our BNI Chapter, and so when I started hearing weird sounds coming from my brakes, I turned to Stu and his gang.
I want to share my story, because so many people are quick to complain when something goes wrong, but very few are quick to praise when something goes right. Check “Read More”, below, to see the whole story!]]>